Contact and booking

1/ Choose the activity(ies), the formula, the date and if necessary the time slot (for example morning or afternoon for half days).

2/ Determine the number of participants.

3/ If the chosen activity appears in the online sales area below, you can register directly online.

4/ If you have any questions or if your choice is not proposed online, contact us to register:

• Or by telephone 05.59.71.11.07
• Or by SMS to 06.28.07.90.22 if you try your luck at the last moment, outside of the telephone hours
• Or by mail using the contact form above
• Or by email using your email application: contact@aventure-chlorophylle

5/ To validate your registration, we will send you a secure CB payment link by email or SMS to pay a deposit or the full amount of the outing.

In the case of a large number of participants, a group, or payment on the spot by holiday vouchers for example, we can then recover the deposit by cheque and not cash it in advance: please contact us.

6/ For canyoning, caving and rafting activities in the spring, we need to collect the measurements of the participants in order to plan the equipment adapted to your morphology.
This information should be prepared in the format of first name, height (= height in cm), weight and shoe size (example: Sébastien 172 cm, 64 kg, 42).
To send us this information, you will receive an email where you will have to click on "register my group" in order to fill in the online measurement form.
However, remember to prepare this listing in advance for large groups.

7/ A summary is sent to you by e-mail, this is the "Activity Details", which you should keep as it contains useful information: meeting place and time, equipment provided, etc.

Due to the client :

Group of 1 to 4 participants

• Cancellation more than 15 days before departure: nothing is due, the deposit is returned.
• Cancellation from 14 to 3 days before departure: 30 % of the total amount of the service is due.
• Cancellation less than 72 hours before departure: the full amount of the service is due.

Group of 5 or more participants

• Cancellation more than 30 days before departure: nothing is due, the deposit is returned.
• Cancellation from 29 to 8 days before departure: 30 % of the total amount of the service is due.
• Cancellation from 7 to 3 days before departure: 50 % of the total amount of the service remains due.
• Cancellation less than 72 hours before departure: the full amount of the service is due.

A defection of one or more participants is subject to the same conditions as a cancellation.

Due to "Aventure Chlorophylle" / weather reasons :

The decision to cancel or postpone the activity due to the weather and/or water level is taken by the instructor(s); this decision is sovereign.
In the event that it is impossible to carry out the activity, it will be possible to postpone it to a later date or to obtain a refund, without being able to claim any compensation.

Cancellation due to insufficient number of participants :

The departure of our outings is guaranteed with a minimum number of participants (except for private outings).
- For white water activities (rafting), this minimum number is 4.

- For mountain activities, the minimum number is :

• 3 from 16 Sept to 14 June, excluding Ascension and Whitsun weekends (4 for these weekends)
• 4 from 15 June to 15 September.
• 5 for WE canyon in Sierra de Guara.

If this minimum number is not reached, Aventure Chlorophylle reserves the right to cancel the service. However, the client may pay a supplement corresponding to the minimum number required in order to be able to carry out the outing despite an insufficient number of participants.
In the event of cancellation by Aventure Chlorophylle, any sums previously paid will be refunded in full to the client, without any right to claim compensation.

See our full terms and conditions here